SNEAK PEEK
- ChatGPT outage started June 3, affecting Chrome and Android users.
- Downdetector reports 2,632 complaints in hours, 81% AI chatbot issues.
- OpenAI’s 90-day uptime remains high at 99.67% despite glitches.
On June 3, OpenAI reported a service disruption affecting its ChatGPT platform. This incident has left many users unable to access the chatbot reliably, with issues ranging from delayed responses to complete service unavailability. OpenAI has confirmed the problem and is actively working towards a resolution. The company’s status page reflects ongoing efforts to address the technical challenges, although no specific timeframe for a fix has been provided.
Nature of the Outage and User Impact
The service interruption began in the early hours of Tuesday and was first noted by users experiencing difficulties launching ChatGPT from the Google Chrome browser. The issue extended to mobile users, particularly those on Android, who reported “Internal Server Errors” during their attempts to use the service.
Moreover, the severity of the situation is evidenced by a spike in user complaints reported on Downdetector, where the number rose sharply to 2,632 in just a few hours. Most of these complaints (81%) pertained to problems with the ChatGPT application, while others related to the OpenAI website and mobile applications.
As frustrations grew, users took to social media platforms, notably X, using the hashtag #ChatGPTDown to express their concerns and seek updates. Interestingly, some users discovered that ChatGPT seemed to operate generally in Chrome’s incognito mode, suggesting that the issues might primarily affect logged-in users.
Despite this workaround, the overall user experience remains significantly compromised, with many needing help to perform standard operations such as logging in or receiving timely responses.
Response and Remediation Efforts
OpenAI has acknowledged the outage and is investigating the root cause. Historically, the company has managed an impressive uptime rate of 99.67% over the past 90 days, underscoring the rarity of such disruptions. The current problem follows a major outage on May 23, which lasted more than eight hours.
OpenAI’s transparency regarding these issues is crucial for maintaining user trust, especially as reliance on AI technologies grows in personal and professional settings. As the situation develops, updates are expected to be provided via OpenAI’s official communication channels.
